Location: Blackrock, Co Dublin

Start Date: Summer 2016

Salary: Competitive

Background

Property Button is a rapidly growing SAAS business based in Blackrock Co. Dublin. Our purpose is to maximize occupancy at rented properties and hence eliminate homelessness: by reducing vacancy by one week per property per new tenancy Property Button can help home > 24,000 families. (NB 1,270,000 new tenancies per annum across RoI & UK)

By maximizing occupancy, we mean reducing the time a property is empty between tenancies i.e. the time it takes to move the exiting tenant out; audit the property, clean it, repair any damage, advertise the property, manage viewings, manage offers and set-up a new tenancy.

Our customers are estate agents, property managers, councils, property funds and banks: in fact, anyone who is responsible for the sale, letting or property management of rented property. The marketing team at Property Button is responsible for all communication end to end across our customer journey for tenants and businesses establishing those tenancies.

We are expanding rapidly and winning national and international recognition and awards. We are having great fun building our business and improving our society. We want an emotionally mature person to join our team, we want them to be approachable, dependable, practical, honest and upbeat and to really get it!!

About The Role

Property Button is seeking a Marketing Executive, UK & RoI. The ideal candidate is a passionate, data-driven marketer with a relentless passion for executing a diverse range of marketing campaigns from email awareness campaigns, SEO/SEM, social media campaigns to events and PR. The ideal candidate will bring marketing experience necessary to support an array of marketing channels. If you're a hungry for success, you want to get stuck in, you get our vision, then this is the job for you.

Responsibilities

• Work closely with Head of Marketing to plan and execute the Property Button UK & RoI marketing strategy
• Work closely with sales, finance and senior management team to build and communicate the key messages
• Customer journey & quality measurements
• Work closely with subject matter experts to create content for campaigns:
  • Whitepapers
  • Video
  • Infographics
  • Videos
  • Webinars
  • Customer references
  • Newsletters
  • Blogs
  • FAQ
• Content management
• Creation & management of digital campaigns using Salesforce & Pardot
  • Segmenting leads
  • SEO & Landing pages
  • Emails
  • Social media
  • Internet advertising incl. Adwords etc.
  • Webinars
• Analytics & continuously optimizing marketing return on investment
• Lead generation & marketing qualification
• Events, conferences & tradeshows
• Strategic product marketing (analysis of customer base, products, profitability, validation of sales pipelines…)

Experience Required

• Understanding of the SME market in UK and RoI especially property vertical
• Digital marketing experience across all paid and organic channels - PPC, Display Advertising, Social Advertising, Retargeting, Lead Buy, Content Syndication, SEO etc
• Marketing experience in a campaign manager or marketing account manager capacity
• Experience managing and developing new marketing programs
• Experience driving demand and pipeline for the programs
• Proven track record of building, leading and managing marketing campaigns across web, social, email, as well as in-person events and other activities.
• Background in developing and executing targeted marketing campaigns focused on specific market segments or industries.
• Strong attention to detail and loves working towards clear goals.
• Excellent written, verbal and presentation skills
• Ability to work cross-functionally and in teams.
• Strong understanding of demand generation and experience of driving quantifiable ROI.
• Past experience in using Salesforce, and/or other marketing tools such as Pardot, Marketo, Eloqua, Responsys, Google Analytics, Omniture, etc.
• Experience using programmatic advertising platforms, bid management, etc

How to Apply

Please send a cover letter and up to date CV to recruitment@propertybutton.ie

Location: Blackrock, Co Dublin

Start Date: May 2016

Salary: Negotiable

Background

Property Button is a rapidly growing SAAS business based in Blackrock Co. Dublin. Our purpose is to reduce homelessness across UK and Ireland by maximizing occupancy at rented properties: by maximizing occupancy we mean reducing the time a property is empty between tenancies i.e. the time it takes to move the exiting tenant out; audit the property, clean it, repair any damage, advertise the property, manage viewings, manage offers and set-up a new tenancy.

Our customers are estate agents, property managers, councils, property funds and banks: in fact anyone who is responsible for the sales, letting or property management of rented property. The CSM team at Property Button is responsible for customer relationship building and retention i.e. for proactively managing our customer relationships for new and existing customers.

We believe that if our customers are successful with our services then they will stay with Property Button and buy more services from Property Button.

We are expanding rapidly and winning national and international recognition and awards. We arehaving great fun building our business and improving our environment. We want an emotionallymature person to join our team, we want them to be approachable, dependable, practical, honest andupbeat. The ideal person for this role:

• Will love working with customers and have prior relevant customer management experience ideally in the property sector in the UK or Ireland.
• Will understand how to communicate internally (engineering, sales & marketing), with our suppliers and with our customers so that our customers benefit by using more and more Property Button services.

Key Performance Indicators

• Onboard 100% of new customers by creating and executing a customer success plan.
• Customer success plan to be implemented for every new customer
• Build Property Button training trailheads for estate agents and new CSM agents including FAQ and self help to reduce (divert) requests for support.
• Measure customer satisfaction across the customer journey by tracking all interactions, benchmarking good customer behavior and intervening to prevent dissatisfaction, RGU churn or customer churn.
• Identify root causes of changes to customer satisfaction
• Document changes necessary to improve customer satisfaction and champion resultant change programs.

Job purpose:

• Onboard, train and build relationships with all new customers
• Increase the number of active customers i.e. 90% new customers are using the service after 2 weeks and 75% of total customer base (by volume) within any 4-week period.
• Develop a trusted relationship with top accounts and decision makers, understanding and responding to customer needs, and tracking account activity (nurturing accounts).
• Communicate this understanding to Property Button’s internal teams.
• Implement service improvements and or championing the implementation of service improvements projects based on customer insight.
• To identify and develop customer champions / evangelists i.e. develop, prepare, and nurture customers for advocacy.
• Own overall relationship with assigned clients, which include: increasing adoption, ensuring retention, and satisfaction.
• Establish a trusted/strategic advisor relationship with each assigned client and drive continued value of our products and services.
• Work with clients to establish critical goals, or other key performance indicators and aid the customer in achieving their goals.
• Work to identify and/or develop upsell opportunities.
• Advocate customer needs/issues cross-departmentally.
• Manage account escalations.
• Facilitate meetings effectively, setting clear goals and expectations, and documenting discussions and next steps.

Manage team:

• Manage a small team of customer success managers and 2/3 customer support agents (customer support agents reacting to customer issues.)
• Performance manage the customer success and customer support teams by agreeing performance targets, coaching and developing the team to achieve those targets and reviewing performance versus those targets.
• Recruit, train and develop additional team members.
• Effectively manage time, workload and shifting priorities including operating level agreement with sales for onboarding new customers and satisfaction of existing customers.
• Monitor quality of work and identify opportunities for continual improvement.
• Seek out and embrace feedback, take on board to improve skills, keep knowledge and skills up-to-date.
• Assist in knowledge transfer of administrative tasks between customer administrators and internal teams.
• Act as an escalation point and advocate for critical customer issues, collaborating with other departments as needed.
• Facilitate weekly case reviews, quarterly feature reviews.

Manage suppliers

• Ensure service quality reports are issued weekly
• Manage weekly service quality calls with each supplier to agreed agenda
• Track supplier performance versus SLA
• Complete quarterly supplier business review report

Click here to apply and attach your CV

Location: Dublin

THE ROLE

Reporting directly to our CTO you will work with our product marketing team to understand the business challenges, the business processes, the dataflows and hence the technology solution requirements.
Our CTO is a disciple of Human and User Centred Design hence your role will deliver sophisticated technical solutions to complicated business problems in an elegant manner. Our technical solutions and all aspects of our service are designed, engineered and delivered with the customer’s experience in mind i.e. an iterative solution design process with the user experience driving all decisions

REQUIREMENTS

• Web development experience: Database operations, Java, Javascript, HTML5 & PHP
• Amazon Web Services management experience
• MySQL, Salesforce CRM and force.com development
• A passion for coding beautiful solutions to business problems
• A desire to help change an industry and build a global brand

Click here to apply and attach your CV

Location: Bray, Co. Wicklow, Ireland

Start Date: Summer 2016

Salary: Competitive

Background

Property Button is a rapidly growing SAAS business based in Bray, Co. Wicklow. Our purpose is to maximize occupancy at rented properties and hence eliminate homelessness: by reducing vacancy by one week per property per new tenancy Property Button can help home >24,000 families. (NB 1,270,000 new tenancies per annum across RoI & UK)

By maximizing occupancy, we mean reducing the time a property is empty between tenancies i.e. the time it takes to move the exiting tenant out; audit the property, clean it, repair any damage, advertise the property, manage viewings, manage offers and set-up a new tenancy.

Our customers are estate agents, property managers, councils, property funds and banks: in fact, anyone who is responsible for the sale, letting or property management of rented property. The marketing team at Property Button is responsible for all communication end to end across our customer journey for tenants and businesses establishing those tenancies.

We are expanding rapidly and winning national and international recognition and awards. We are having great fun building our business and improving our society. We want an emotionally mature person to join our team, we want them to be approachable, dependable, practical, honest and upbeat and to really get it!!

About The Role

Property Button is seeking an Inside Sales Executive to join our UK sales team. The successful candidate will be responsible for developing a dedicated territory (region or vertical) and the entire customer sales cycle. This involves the coordination of all activities across business development, sales programs and coordinating aspects of the digital marketing campaigns with dedicated marketing executives. and with a relentless focus on building pipeline and revenue growth.

The ideal candidate will bring an understanding of the property market and how estate agents can adopt and use technology to deliver better business outcomes. If you're a hungry for success, you want to get stuck in, you get our vision, then this is the job for you.

Responsibilities

• Successful history of net new business sales
• A passion for sales
• Technology sales experience (preferably Software or Business Applications)
• Customer interaction excellence
• Solid sales forecasting abilities and revenue achievement
• Business development expertise through inbound and outbound prospecting
• Consistent overachievement of quota and revenue goals

Requirements

• Excellent interpersonal, communications and leadership skills
• 2+ years of relevant experience in property or technology business serving SME clients
• Experience with Salesforce or other CRM platforms
• Proficient in Office software
• You’re driven: No one needs to push you to excel; it’s just who you are
• Eager to learn, adapt and perfect your work; you seek out help and put it to good use
• You want to help and serve our customers: They win, so you win

How to Apply

Please send a cover letter and up to date CV to recruitment@propertybutton.ie

Location: Dublin & Belfast
THE ROLE
Reporting directly to our Head of Sales UK, you will build and manage your territory, with a responsibility for delivering aggressive sales growth. The target customers include: estate agents, property managers, councils, housing associations & private landlords. 
Our Head of Sales UK believes strongly in engaging with Sales professionals of the highest standards, hence your role will demand the delivery of sophisticated sales solutions to complicated business problems in an elegant manner. Our sales solutions and all aspects of our service are designed, engineered and delivered with the customer’s experience in mind, ensuring that we become trusted advisors to those with whom we do business.

REQUIREMENTS

• Consultative selling style
• Proven track record of target commitment & delivery
• A passion for delivering innovative sales solution to business problems
• Exceptional customer service focus
• High standards of personal communication skills
• A desire to help change an industry and build a global brand

Click here to apply and attach your CV

Location: Bray, Co. Wicklow, Ireland

Start Date: Summer 2016

Salary: Competitive

Background

Property Button is a rapidly growing SAAS business based in Bray, Co. Wicklow. Our purpose is to maximize occupancy at rented properties and hence eliminate homelessness: by reducing vacancy by one week per property per new tenancy Property Button can help home >24,000 families. (NB 1,270,000 new tenancies per annum across RoI & UK)

By maximizing occupancy, we mean reducing the time a property is empty between tenancies i.e. the time it takes to move the exiting tenant out; audit the property, clean it, repair any damage, advertise the property, manage viewings, manage offers and set-up a new tenancy.

Our customers are estate agents, property managers, councils, property funds and banks: in fact, anyone who is responsible for the sale, letting or property management of rented property. The marketing team at Property Button is responsible for all communication end to end across our customer journey for tenants and businesses establishing those tenancies.

We are expanding rapidly and winning national and international recognition and awards. We are having great fun building our business and improving our society. We want an emotionally mature person to join our team, we want them to be approachable, dependable, practical, honest and upbeat and to really get it!!

About The Role

Property Button is seeking a Customer Success Executive to be the first employee in our UK customer success team. The ideal candidate is a passionate, data-driven and customer focused with a relentless passion for building and strengthening customer relationships.

The ideal candidate will bring an understanding of the property market and how estate agents can adopt and use technology to deliver better business outcomes. If you're a hungry for success, you want to get stuck in, you get our vision, then this is the job for you.

Responsibilities

• Own overall relationship with customer, which include: on-boarding & training, increasing adoption, ensuring retention and satisfaction (NB including trouble ticket management)
• Establish a trusted/strategic advisor relationship with each assigned client and drive continued value of our products and services
• Develop, prepare, and nurture customers for advocacy
• Work with clients to establish critical goals, or other key performance indicators and aid the customer in achieving their goals
• Work to identify and/or develop up-sell opportunities
• Advocate customer needs/issues cross-departmentally
• Program manage account escalations

Qualifications

• Prior experience in Customer Success or equivalent history of increasing customer satisfaction, adoption, and retention
• Proven ability to drive continuous value of our product(s)
• Impeccable written and verbal communication skills
• Detail oriented and analytical
• Strong team player but still a self-starter
• Thrives in a multi-tasking environment and can adjust priorities on-the-fly

Requirements

• 2+ years of relevant experience in property or technology business serving SME clients
• Experience with Salesforce or other CRM platforms
• Proficient in Office software
• You’re driven: No one needs to push you to excel; it’s just who you are
• Eager to learn, adapt and perfect your work; you seek out help and put it to good use
• You want to help and serve our customers: They win, so you win

How to Apply

Please send a cover letter and up to date CV to recruitment@propertybutton.ie